![]() You can filter these results to a specific set of chats by using the aforementioned filtering options. Click on the Turn Zap On to wrap the integration up.įrom now on, all your finished chats will be stored to your Google Docs account. Press the Continue button to proceed.įinalize the setup by naming the Zap and turning it on. Click on the Insert LiveChat Fields button and select the Chat Transcript option. Click on the Insert LiveChat Fields button in the title section and select Chat ID. Next, you will need to provide the Title and File for the chat. For the purpose of this tutorial, we won’t filter any chats and simply proceed by clicking on the Continue button. You can then decide if you want to filter particular chats. Then, select the Chat transcript as an action. ![]() Sign in to your Google Documents select a Google Account you want to use. You will need to connect your Google Docs Account to proceed. In the same manner, click on the Do this… button and select the Choose Action Event - Upload Document in Google Docs. Tip: If you don’t find Chat in Gmail, you may need to turn it on in Gmail settings Go to. You can use Google Chat: On your computer: To communicate, connect, and collaborate in one place, use Google Chat in Gmail. You will be asked to provide with the email address connected with LiveChat and the PAT keyĬlick on the Choose a Trigger button and pick the Finished Chat option from the list. Send and share files from Google Docs, Slides, and Sheets. Next, select LiveChat as the triggering application and Google Docs as the action.Ĭonnect Zapier with your LiveChat account. To get started, log in to Zapier and click on the Make a Zap! button. ![]() This can come in useful if you need to keep a record of all your chats outside LiveChat or if you’d like to give access to them to other people without giving them access to your LiveChat (for example if you or your managers do conversation reviews for agents). You can easily connect Google Docs with your LiveChat to store chat transcripts using Zapier. ![]()
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